FirstGen90
New member
I purchased a brand new super b special on Friday. The turbo arrived at my house on Monday. After I got home from work I installed the turbo, being very careful of keeping it clean and made sure no debris went into the turbo in any way. I pre-lubed, as stated in the installation instructions, being sure to do as the manual said. For warranty reasons obviously. Once the installation was complete I started and let the truck idle for 1 minute, which is also stated in the instructions. After said amount of time I took the truck on a 15 minute test drive to get everything warm so I could leak check, once again. On the way back from this test drive I heard a squeal, like compressor wheel riding on the housing type of whine. I then pulled the truck into a parking lot and let it cool down. Shut the truck off and heard what I had dreaded to hear, and that was the turbo winding down against the housing. I removed the intake and proceeded to check shaft play. It is off the charts. The turbo is completely trashed and the exhaust housing is heat cracked all the way around. I know for a fact that the turbo was getting oil because I made sure to check that the feed line was in fact, "feeding." I found no leaks and no sign of anything that may have made its way through the compressor wheel.
That being said, I feel like in no way is this my fault. The turbo was getting oil and was not driven hard whatsoever. There is no way that a brand new turbo should just basically grenade the bearing after a 15 minute test drive.
If this does not get resolved I promise to make a call to you guys until I either A: Receive my money back for the turbo or B: Receive a brand new turbo. I am not going to turn a cheek to $1600. I bought this turbo because of how many people were happy with the way the performed and how impressed I was with the performance.
And once again, if this is not resolved in some way, I will never purchase another BD product ever again and I will turn away anyone that feels they want to purchase any of your products. I was very displeased with how I was treated on the phone. The guy acted like I was an idiot and basically told me that I was full of $hit. Anyone who knows anything about anything mechanical knows it is prone to failure at any given time for no apparent reason.
I understand your warranty disclaimer and realize that you are not responsible for such occurrences as oiling issues and or buyer installation failures. That being said, I am not new to installing turbos. I am a current employee at the Cummins Tech Center in Columbus, Indiana and have done my share of installs/diagnostics.
I hope we can resolve this issue in the best way possible. I will be shipping the turbo back to you guys tomorrow (6/19/2013).
Thanks,
Stefan Morgan
That being said, I feel like in no way is this my fault. The turbo was getting oil and was not driven hard whatsoever. There is no way that a brand new turbo should just basically grenade the bearing after a 15 minute test drive.
If this does not get resolved I promise to make a call to you guys until I either A: Receive my money back for the turbo or B: Receive a brand new turbo. I am not going to turn a cheek to $1600. I bought this turbo because of how many people were happy with the way the performed and how impressed I was with the performance.
And once again, if this is not resolved in some way, I will never purchase another BD product ever again and I will turn away anyone that feels they want to purchase any of your products. I was very displeased with how I was treated on the phone. The guy acted like I was an idiot and basically told me that I was full of $hit. Anyone who knows anything about anything mechanical knows it is prone to failure at any given time for no apparent reason.
I understand your warranty disclaimer and realize that you are not responsible for such occurrences as oiling issues and or buyer installation failures. That being said, I am not new to installing turbos. I am a current employee at the Cummins Tech Center in Columbus, Indiana and have done my share of installs/diagnostics.
I hope we can resolve this issue in the best way possible. I will be shipping the turbo back to you guys tomorrow (6/19/2013).
Thanks,
Stefan Morgan
