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View Full Version : Recon Accessories - Piss Poor Customer Service!


Cummin-a-long
11-07-2008, 01:44 PM
Here is my argument with Recon Accessories.
What a bunch of F'n clowns!
This is my email string with them below....
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From: cumminalong
To: warranties@reconaccessories.com
Subject: Bad Bulb Socket
Date: Sun, 26 Oct 2008 17:38:34 -0400
My name is REMOVED, my original order number was 12002.

I am having a problem with the reverse light socket on the following product:

264171BK Part # 264171BK - SMOKED LED Tail Lights Dodge RAM 02-09 - Dodge Smoked LED Tail Lights - a-Smoke $299.95 $299.95

I have tested all circuits up to socket and the only place I do not get 12V is at the bulb side of the socket.

There is power at the factory connector, power to the + & - ends of the leads, but no power actually to the bulb.

The bulb type is 3057.

Could you please send me a replacement piece for this item.

Attached are pictures of the defective part.

Thank you,
http://i288.photobucket.com/albums/ll189/Cumminalong/Miscellaneous/Slide1-2.jpg
http://i288.photobucket.com/albums/ll189/Cumminalong/Miscellaneous/Slide2-2.jpg
http://i288.photobucket.com/albums/ll189/Cumminalong/Miscellaneous/Slide3-1.jpg
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From: cumminalong
Sent: Monday, November 03, 2008 4:20 AM
To: warranties@reconaccessories.com
Subject: FW: Bad Bulb Socket

This is resend of the orignal message.

Just trying to get a status on this piece.
Thanks,

Rich
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FW: Bad Bulb Socket‏
From: cumminalong
Sent: Wed 11/05/08 6:23 PM
To: warranties@reconaccessories.com
Third attempt to contact via e-mail.

Will call tomorrow.
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From: todd@4amg.com
To: cumminalong
CC: heath@4amg.com; ryan@4amg.com
Subject: RE: Bad Bulb Socket
Date: Thu, 6 Nov 2008 10:35:48 -0500

We don’t sell or provide sockets for the reverse light bulb…that is an OE item…buy a new one from your dealership.

Thnx,

Todd Fleischman
AMG, Inc. &
RECON Accessories
Direct: (561) 945-8633
P: (877) 37-RECON
F: (561) 892-4680
W: www.reconaccessories.com (http://www.reconaccessories.com)
P Please consider the environment before printing this email or its attachments.

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From: cumminalong
Sent: Thursday, November 06, 2008 2:39 PM
To: todd@4amg.com
Subject: RE: Bad Bulb Socket

That should be on the '07 and up trucks. The 07+ trucks use a seperate socket.

The 03 - 06 trucks use a light bar that has 3 bulbs in it.

The reverse bulb itself gets used in your lights, but they came with the socket.

The socket was pre-wired into the wiring harness on your lights.

If needed, I can remove the lights, get a picture of them and the OEM lights to show you the difference.

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From: todd@4amg.com
To: cumminalong
CC: ryan@4amg.com; heath@4amg.com
Subject: RE: Bad Bulb Socket
Date: Thu, 6 Nov 2008 15:01:36 -0500

Our kits do not come with reverse light bulbs or bulb sockets. You will need to get one from your dealer….u can order a reverse light bulb in WHITE LED from us by going here:

http://www.gorecon.com/products.php?p_cat=61

The part # you want is 264207WH

Thnx,

Todd Fleischman
AMG, Inc. &
RECON Accessories
Direct: (561) 945-8633
P: (877) 37-RECON
F: (561) 892-4680
W: www.reconaccessories.com (http://www.reconaccessories.com)
P Please consider the environment before printing this email or its attachments.

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From: cumminalong
Sent: Thursday, November 06, 2008 5:23 PM
To: todd@4amg.com
Subject: RE: Bad Bulb Socket
Are you kidding me?

Here are the pics. You tell me what came with what.

And instead of me BUYING those LED's, how about sending me a pair ALONG WITH THE SOCKET or A NEW TAIL LIGHT for my trouble?
http://i288.photobucket.com/albums/ll189/Cumminalong/Miscellaneous/Slide1-1.jpg
http://i288.photobucket.com/albums/ll189/Cumminalong/Miscellaneous/Slide2-1.jpg
http://i288.photobucket.com/albums/ll189/Cumminalong/Miscellaneous/Slide3.jpg
http://i288.photobucket.com/albums/ll189/Cumminalong/Miscellaneous/Slide4.jpg

morkable
11-07-2008, 03:38 PM
I also had run into problems with them. First time was brutal delivery time. I gave them another shot and the part while coming in much faster had a broken peice on it, and they wouldnt do a thing for me

Kevin

Scooter's Roofing
11-07-2008, 04:41 PM
yup, my pass side RECON tail had a short in it from day one. I got the run around and just gave up on any recourse

Cummin-a-long
11-07-2008, 05:40 PM
Yup!

I am far from impressed with their quality or customer service.

Hope this helps someone that may have been contemplating a purchase.

scott2001
11-07-2008, 05:50 PM
there is a way you can all turn them into the better business beruro sorry cant spell today

oldcrow
11-13-2008, 10:50 PM
http://www.fullsizechevy.com/forums/general-discussion/exterior-tech/312172-anyone-else-have-experience-like-recon-lights.html

same complaint. Todd from Recon sucks

Got Smoke?
11-14-2008, 12:02 AM
This is why I ordered all my Recon products through a local shop that's a distributor. If I have a problem.....HE can deal with getting them to warrenty it!

DrSpeed
11-14-2008, 09:29 AM
That's piss poor sht coming from tech support.

At least make your email look professional. Using "u" instead of "you" sounds like you're a little 12 year b!tch on myspace.

RamblinFever01
12-22-2008, 11:29 PM
recon isnt professional at all.... i paid for a couple sets of cab lights last year and its a good thing i wasnt in dire need of them because months went by and only way i found out why they werent here was calling to hear ''backordered'' theyll be there when they get there..... finally came but i wouldnt have known if I hadnt called them and finally got an answer...

decided to give them one more try got a LED third brake light for my truck and its shorted out.... basically told me tough shi* that it happens and theyd be happy to sell me a new one...

scott2001
12-23-2008, 12:18 AM
i would at least give them and there supervisor what i thought of them

Santa Gertrudis
12-23-2008, 12:21 AM
I hear these stories all the time, and I guess Ive gotten lucky because Ive never had a problem with Recon or their service

SPEEDSHIFT
01-05-2009, 03:46 PM
I am dealer for them, and they are always clueless.

ChaseN
01-05-2009, 08:44 PM
ok so i made an order for a buddy for right at $1,000 (even with the promo code) and they sent us the wrong third brake light (clear, not smoked), and no smoked cab lights.

i called today and they told me "sorry, you signed off at fed-ex, how are we to know you didn't receive them."

Mr.Diesel
01-15-2009, 04:13 PM
I guess I got lucky, it was a long time ago (2yrs) I ordered a set of clear cab lights, and they only came with 4 gaskets. I e-mailed them and they sent me 5 new ones no questions asked...