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Old 06-30-2009, 06:15 PM   #1
SKYNYRD
 
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Name: SKYNYRD
Title: "Drunkard"
Status: Not Here
Join Date: May 2007
Location: Harpers Ferry, WV
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Posts: 5,666
costumer service lacking

HTS' costumer service is lacking. i called them last weekend and left a message on tuesday and thursday finally called me back late thursday and i missed the call called them back and left another message. they called again friday when i was in an exam finally talked to them at 11am friday and they asked who i bought the trans thru and what the issue was and they said they would call me back well i have called yesterday and today and left messages and have not heard back from them. this is my daily driver i'm having issues with and driving it is burning up the clutches, bands, and fluid. my truck is now parked and i'm forced to drive my mothers car while she is out of work.
i called jeff garmon and he picked right up and was willing to help guide me in finding the issue.
so HTS is not living up to good costumer service in my book.
and i have tried both numbers and have called a combined 6-8 times in the past two days trying to get ahold of someone.
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Leonard
79 VW rabbit diesel (ALH & 4motion )
04.5 rclb 4x4
01 & 03 VW Golf TDI
05 rcsb 2wd (in progress)
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