Quote:
Originally Posted by RascalMafia
That's because when customers take their equipment to a Dealer with certified techs, they expect the same factory developed repair procedure to be followed whether they're in San Diego or in Singapore. Cat Dealers are required to have training plans and are measured on completion rates, amongst many other things.
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I guess making repairs with parts that will fail in the same exact way eventually is a good way to stay in the job.
Like replacing an ARD head on an SDP out of someone’s pocket knowing that it will break again and cost them money.
Must be a fine job to have if you don’t have a conscience.