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Old 04-02-2012, 05:08 PM   #9
DaveMatthews
 
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Name: DaveMatthews
Title: Too Much Time
Status: Not Here
Join Date: Mar 2011
Location: Amarillo, TX
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Posts: 303
Quote:
Originally Posted by HSPerformance View Post


This procedure is NOT supported by H&S. Now that we know customers are exploiting our software capabilities, we have issued a tech bulletin for our guys to watch for TCM / ECM / H&S Product failures. If we see the tell tale signs (yes we will know), you will have no warranty and be responsible for your own damage.
I'm curious as to how this is exploiting anything?? I paid for the software. I can't transfer the software to another buyer when I sell my MM/XRT. So how is this doing anything wrong?? I agree that there are risks associated with it. But I feel that you (H&S) are exploiting us by not allowing us to keep something that we paid for. I know your going to say, we'll you can keep the xrt/mm for trans tuning only. But that's not going to wash. As I (the customer) bought it originally or ECM tuning. I (again the customer) added the TCM tuning option for a set fee. You won't refund that fee when I decide to sell the Unit. You won't allow me to use that tuning on another truck, like you do on the OD Tuning.

I understand you didn't design it this way. But claiming that we are exploiting anything is wrong. This is the whole problem with this country. Just because you design and make it, you feel you have a right to dictate how its used. Now you can deny warranty (that is your right), but you set a reasonable price on it. You didn't lease it to me. You SOLD it to me. Its mine to do what I want with as long as I don't breach any applicable laws concerning copyrights, etc...

I've always supported H&S. Especially with the OD tuning. And I have a TCM sitting on my bench that is fried. I didn't send it to you because I did it (while switching to efi live, I like everybody else wanted to keep my od tuning). I still have my xrt though unlike some.

I think a reasonable request can be made to allow a customer to keep tuning that isn't able to be resold. Instead of requiring a new user to purchase it all over again, maybe let it be transfered. I see the exploiting coming from the company and not the end user. Your double dipping.
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