Sounds like the dealership is lost in space, as usual.
Don't count on them doing the install, because it's deleted, in fact they may try to hang him with all new DPF components to do the job.
It sounds likely that it locked a pintle, or blew the tip off an injector and burned the cylinder/piston to me.
If he has to pay, demand the core back, it'll tell the whole story.
I have several 13+ longblocks, that I could be convinced to sell, that need externals from light fire damage.
Which he will have.
Mark.
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