Advertisement
If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Home Who's Online Today's Posts HP Calculator CompD Gift Shop Mark Forums Read
Go Back   Competition Diesel.Com - Bringing The BEST Together > Vendor Row > Sponsor Forums > HTS Transmissions
Register Members List Timeslips EFI Live Library Invite Your Friends FAQ Calendar Mark Forums Read

Closed Thread
 
Thread Tools
Old 10-22-2012, 11:34 AM   #1
addictedtodezel

Name: addictedtodezel
Title: Diesel Enthusiast
Status: Not Here
Join Date: Sep 2010
Member`s Gallery
Posts: 117
Can't get a call back

The customer service I have received from HTS lately hasn't been so great. I have called about 5 times and left a voicemail each time in the last couple weeks with nothing returned back, seems like I'm being ignored.

All I want to do is ask a couple simple questions about an issue I'm having after installing their valve body.
__________________
1996 Ram 2500: Loud and slow

2006 Ram 2500: Excessive chrome
 
Old 10-23-2012, 08:02 PM   #2
addictedtodezel

Name: addictedtodezel
Title: Diesel Enthusiast
Status: Not Here
Join Date: Sep 2010
Member`s Gallery
Posts: 117
Finally got a call back and they were very helpful. Nothing was wrong with the valve body. We're suspecting it is the direct clutches having the wrong clearances.

Didn't mean to bad mouth the company was just desperate to get in contact with them.
__________________
1996 Ram 2500: Loud and slow

2006 Ram 2500: Excessive chrome
 
Old 11-12-2012, 08:52 PM   #3
addictedtodezel

Name: addictedtodezel
Title: Diesel Enthusiast
Status: Not Here
Join Date: Sep 2010
Member`s Gallery
Posts: 117
I spoke to soon with my previous post. Let me just say I have never received worse customer service than I have with this company.

I would turn anyone away from them just for their customer service alone.
__________________
1996 Ram 2500: Loud and slow

2006 Ram 2500: Excessive chrome
 
Old 11-12-2012, 08:55 PM   #4
duck_04
 
duck_04's Avatar

Name: duck_04
Title: resident quack
Status: Not Here
Join Date: Oct 2010
Location: KY
Member`s Gallery
Posts: 3,903
Care to elaborate?
__________________
Matt
2004 Ram 2500
 
Old 11-12-2012, 09:01 PM   #5
Headcase98002
 
Headcase98002's Avatar

Name: Headcase98002
Title: Too Much Time
Status: Not Here
Join Date: Sep 2010
Location: Edinburgh, Indiana
Member`s Gallery
Posts: 1,631
Thier customer service sucks and I would never send any business to them.
__________________
1998 QCDRW 4x4 - p24v, 4k's, 024's, SAC 6x.013's, s363/68/.83 - HT4B, BD Intercooler, ATS T4 Manifold, 6" Exhaust, FirePunk Trans, Hamilton Springs & Push Rods, ISS Pro Gauges, exc.....
 
Old 11-12-2012, 09:04 PM   #6
addictedtodezel

Name: addictedtodezel
Title: Diesel Enthusiast
Status: Not Here
Join Date: Sep 2010
Member`s Gallery
Posts: 117
I call about 3 times, leaving voicemails each time to never get a returned call. So I resort to texting Marianne I think it was? Anyways she answers my text, when we had spoken before I told her I didn't see my transmission builder set the clearances on the clutches so thats why we figured it was the direct clutches being out of clearances causing the issues.

After this I called my transmission builder to double check what he set them to, and he told me he set the clearances to stock. So I text the same number and tell this to her saying how I don't really want to keep messing with this valvebody as I feel something is wrong with the valvebody internally and I don't want to try and sell it to someone and them be screwed.

I ask if I can send the HTS valvebody back to them or if they could work with me somehow, she says no there is nothing wrong with the valvebody. Tried texting back twice with no answer. I'm so tired of trying so hard to get ahold of them with no real help.

Am I right feeling so pissed about this? I have all the text messages also.
__________________
1996 Ram 2500: Loud and slow

2006 Ram 2500: Excessive chrome
 
Old 11-12-2012, 09:17 PM   #7
Headcase98002
 
Headcase98002's Avatar

Name: Headcase98002
Title: Too Much Time
Status: Not Here
Join Date: Sep 2010
Location: Edinburgh, Indiana
Member`s Gallery
Posts: 1,631
I would say no.

I gave them $4k in 2008. Drove all the way up there they slapped it to gather and told me I was good to go. Drive it for about three weeks and it started slipping and not shifting. Pulled over and checked the fluid and found out it was 5qts overfilled. Sent th an email and all she said was its a good thing you caught that.... Then a month later my Trans stops pulling. Turns out they never installed the spacer clips on the lines and they wore a 1" hole in my lines. After $320 lines from the dealer I was good to go. Since day one I had no temp reading on a scan tool, questioned about that and she said its the resistor installed by the PCM. After a little search I found that had nothing to do with a temp reading that the Governer pressed sensor was bad the whole time.

I'm not even impressed with how it shifts.
__________________
1998 QCDRW 4x4 - p24v, 4k's, 024's, SAC 6x.013's, s363/68/.83 - HT4B, BD Intercooler, ATS T4 Manifold, 6" Exhaust, FirePunk Trans, Hamilton Springs & Push Rods, ISS Pro Gauges, exc.....
 
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:45 PM.

 


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2006 - 2024, CompetitionDiesel.com
all information found on this site is property of www.competitiondiesel.com