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General Diesel General Diesel For Sale Forum. |
07-29-2015, 10:49 AM
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#21
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Name: Lucky Jeff
Title: Stock Sucks
Status: Not Here
Join Date: Apr 2007
Location: Bonney Lake, WA
Member`s Gallery
Posts: 5,784
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They should not offer two day shipping. There is absolutely nothing wrong with assuming you will get your parts in two days if that is what the company offers. If it's the shipping companies fault, that is a completely different story. CPP knowingly screwed up, and the customer suffers for it.
Last edited by Lucky Jeff; 07-29-2015 at 10:51 AM.
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07-29-2015, 10:58 AM
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#22
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Name: Scooter's Roofing
Title: Too Much Time
Status: Not Here
Join Date: Oct 2006
Member`s Gallery
Posts: 17,007
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ass u me
__________________
that's pretty much all of it
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07-29-2015, 11:22 AM
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#23
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Name: cummins724
Title: BREAKING $HIT
Status: Not Here
Join Date: Apr 2007
Member`s Gallery
Posts: 8,568
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Quote:
Originally Posted by 2001cummins
I purchased some intercooler boots for my Dodge truck. On Friday and paid for two day shipping. Got a hold of them and they shipped it UPS and said it should be here Friday. Not to mention two day shipping cost me $50 and won't even be here.
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I just had all of my employees check email. I am watching all phones...nothing????? Give me your name and I personally will get them out today NDA so you have them in the morning if you paid for 2 day. I will also refund your money. Please contact me immediately, Jamie.
__________________
CPP DIESEL
Edge-PPE-EFI LIVE-H&S-II-Airdog-Fass-Smarty-ARP-AFE-Autometer-Isspro-MBRP-DDP-South Bend Clutch-Valair-CUSTOM INJECTORS-DIY BUMPERS
www.CPPDIESEL.com
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07-29-2015, 03:29 PM
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#24
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Name: cummins724
Title: BREAKING $HIT
Status: Not Here
Join Date: Apr 2007
Member`s Gallery
Posts: 8,568
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Quote:
Originally Posted by creeg
I ordered the push pull cable for my hand throttle and the end links. It took so long I forgot I ordered them!
Not to derail but I had this made and sent to me faster than I got the cable lol, but they are reasonable prices so I can't complain to much.
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PM coming your way. I'm not sure what happened there, but we will get it figured out.
__________________
CPP DIESEL
Edge-PPE-EFI LIVE-H&S-II-Airdog-Fass-Smarty-ARP-AFE-Autometer-Isspro-MBRP-DDP-South Bend Clutch-Valair-CUSTOM INJECTORS-DIY BUMPERS
www.CPPDIESEL.com
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07-29-2015, 09:38 PM
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#25
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Name: BRE
Title: Too Much Time
Status: Not Here
Join Date: May 2010
Location: Southwest MO
Member`s Gallery
Posts: 12,705
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As a person being on the customer end of this sport or whatever it is, for years now, and now moving into the actual selling and such... I'm very unclear on why common parts, take so freaking long for people to get. I mean on my end, with a few exceptions... It's a very simple straight forward process.
__________________
Rick
07 Dodge 3500 - Tow mirrors, silencer ring MIA, Spectra air filter.
Quote:
Originally Posted by jfaulkner
There really is nothing better than OEM. That goes for anything from turbos to boobs.
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RIP Dex KCCO
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07-29-2015, 09:40 PM
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#26
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Name: creeg
Title: RELENTLESS
Status: Not Here
Join Date: Feb 2009
Location: Southern, IN
Member`s Gallery
Posts: 517
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Pm returned:
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07-29-2015, 09:43 PM
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#27
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Name: DISTURBED
Title: YEA WE RIDE THE SHORT BUS
Status: Not Here
Join Date: Nov 2007
Location: Winchester, Va
Member`s Gallery
Posts: 6,417
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Quote:
Originally Posted by BRE
As a person being on the customer end of this sport or whatever it is, for years now, and now moving into the actual selling and such... I'm very unclear on why common parts, take so freaking long for people to get. I mean on my end, with a few exceptions... It's a very simple straight forward process.
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Because most place keep 0 inventory and have to order in before it can ship to the customer.
__________________
Thanks, Jeremy
01 CTD Retired sled puller, dedicated "Twin Turbo" tow rig
96 CTD "TOO" Disturbed 3.0 - Built by Disturbed Diesel Performance
96 CTD "The Sickness" 2.6/2.8- Built by Disturbed Diesel Performance
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07-29-2015, 09:47 PM
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#28
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Name: BRE
Title: Too Much Time
Status: Not Here
Join Date: May 2010
Location: Southwest MO
Member`s Gallery
Posts: 12,705
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Quote:
Originally Posted by DISTURBED
Because most place keep 0 inventory and have to order in before it can ship to the customer.
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Drop shipping??
__________________
Rick
07 Dodge 3500 - Tow mirrors, silencer ring MIA, Spectra air filter.
Quote:
Originally Posted by jfaulkner
There really is nothing better than OEM. That goes for anything from turbos to boobs.
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RIP Dex KCCO
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07-29-2015, 11:44 PM
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#29
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Name: BIGRPOWR
Title: SBTTFMF
Status: Not Here
Join Date: May 2006
Location: Garage-Majal
Member`s Gallery
Posts: 3,795
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Quote:
Originally Posted by DISTURBED
Because most place keep 0 inventory and have to order in before it can ship to the customer.
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yep. that why i stock the $hit outta the stuff i sell. i love saying YES , i have it in stock.
__________________
PPEI HARDWAY FIREPUNK GORILLA OFFROAD SCT'S / SPARTAN / EZ LYNK AFE S&B FLO PRO MBRP CONTACT US FOR ANYTHING DIESEL RELATED FROM INTAKES TO EXHAUST AND EVERYTHING IN BETWEEN 800-581-8986
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07-30-2015, 01:14 AM
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#30
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Name: Chrisd91
Title: Too Much Time
Status: Not Here
Join Date: Nov 2010
Location: Washington state
Member`s Gallery
Posts: 1,808
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Quote:
Originally Posted by DISTURBED
Because most place keep 0 inventory and have to order in before it can ship to the customer.
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Or even more common, they stock almost nothing and it ships from a Premier warehouse
__________________
01 2500 RCLB 4x4 p24v in transmission purgatory/perennial neglect
95ish 2500 2wd shorty p.o.s.
'12 3500 SRW CCLB 4x4 golfball
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07-30-2015, 01:29 AM
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#31
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Name: Lucky Jeff
Title: Stock Sucks
Status: Not Here
Join Date: Apr 2007
Location: Bonney Lake, WA
Member`s Gallery
Posts: 5,784
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Quote:
Originally Posted by BIGRPOWR
yep. that why i stock the $hit outta the stuff i sell. i love saying YES , i have it in stock.
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That is a great thing. I understand it can be difficult at times, but at least your customers can rely on it.
I'm amazed that companies have no problem saying you can order parts through them and have it within a given timeframe. Yet have no clue when they will actually get them themselves.
Customer service over blowing smoke up your ass actually works....
Last edited by Lucky Jeff; 07-30-2015 at 01:40 AM.
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07-30-2015, 05:53 AM
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#32
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Name: BRE
Title: Too Much Time
Status: Not Here
Join Date: May 2010
Location: Southwest MO
Member`s Gallery
Posts: 12,705
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Quote:
Originally Posted by Chrisd91
Or even more common, they stock almost nothing and it ships from a Premier warehouse
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I'll be straight up and say this type of thing is mostly what I do. However I'm not an online parts sales guy, eBay store, etc. We are a repair shop that we've made sure we have ample ability to provide most all aftermarket parts that are needed in our area.
With that being said, I can still get the common stuff out WAY sooner than most of the horror stories I've heard.
__________________
Rick
07 Dodge 3500 - Tow mirrors, silencer ring MIA, Spectra air filter.
Quote:
Originally Posted by jfaulkner
There really is nothing better than OEM. That goes for anything from turbos to boobs.
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RIP Dex KCCO
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07-30-2015, 07:43 AM
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#33
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Name: 4x4dually
Title: Moderator
Status: Not Here
Join Date: Jan 2007
Location: Stillwater, OK
Member`s Gallery
Posts: 31,789
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I'm confused as to why we must read "CPP this and that" threads every one or two years. Com'mon, Jamie. Get this schidt figured out man. You either have really crappy customers or something needs fixed. I wish ya the best.
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07-30-2015, 07:47 AM
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#34
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Name: BRE
Title: Too Much Time
Status: Not Here
Join Date: May 2010
Location: Southwest MO
Member`s Gallery
Posts: 12,705
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Quote:
Originally Posted by 4x4dually
I'm confused as to why we must read "CPP this and that" threads every one or two years. Com'mon, Jamie. Get this schidt figured out man. You either have really crappy customers or something needs fixed. I wish ya the best.
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This... Its like, instead of doing our best, we slack off till things get outta hand and crap blows up, then we get back in gear.
__________________
Rick
07 Dodge 3500 - Tow mirrors, silencer ring MIA, Spectra air filter.
Quote:
Originally Posted by jfaulkner
There really is nothing better than OEM. That goes for anything from turbos to boobs.
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RIP Dex KCCO
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07-30-2015, 08:22 AM
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#35
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Name: 2001cummins
Title: Costly
Status: Not Here
Join Date: Aug 2008
Location: Union, Missouri
Member`s Gallery
Posts: 966
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Well I do have to say. He did fix the mistake and ship new boots overnight and are here now. He was very nice about what happened. I do appreciate him getting them to me in time for tonight. Just wish it didn't have to happen.
__________________
2001 Cummins with a few goodies
Thanks to Gilmore Diesel Performance
Last edited by 2001cummins; 07-30-2015 at 08:25 AM.
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07-30-2015, 09:33 AM
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#36
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Name: SHughes
Title: Too much is never enough!
Status: Not Here
Join Date: Jan 2008
Location: Bellevue, NE
Member`s Gallery
Posts: 9,267
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Quote:
Originally Posted by BIGRPOWR
yep. that why i stock the $hit outta the stuff i sell. i love saying YES , i have it in stock.
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A proper business model...WTF are you thinking!?!?!?!?
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Quote:
Originally Posted by Joesixpack
That statement just reduced the collective IQ of the entire forum.
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07-30-2015, 09:37 AM
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#37
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Name: 4x4dually
Title: Moderator
Status: Not Here
Join Date: Jan 2007
Location: Stillwater, OK
Member`s Gallery
Posts: 31,789
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Proper business model or not, the drawback is that you must pay taxes at the end of the year on everything in "stock." It frustrates me to no end that we won't stock the things we use here due to this. The Navy calls up and wants a replacement wigit....sorry, the lead time is 12-14 week from the OEM then we have to add our assembly and test time to it.
It is not necessary to keep everything in stock, but it is necessary to state "drop shipped from OEM, non-stocked item" I would think just for ethical purposes. You might loose a few sales, but at least the customer would know what to expect and not bash your ass online every time something didn't come on time.
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07-30-2015, 09:54 AM
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#38
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Name: SHughes
Title: Too much is never enough!
Status: Not Here
Join Date: Jan 2008
Location: Bellevue, NE
Member`s Gallery
Posts: 9,267
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I would rather pay the taxes.
Your other point is inconsequential to the conversation. Military logistics are a nightmare.
__________________
Quote:
Originally Posted by Joesixpack
That statement just reduced the collective IQ of the entire forum.
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07-30-2015, 09:57 AM
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#39
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Name: SHughes
Title: Too much is never enough!
Status: Not Here
Join Date: Jan 2008
Location: Bellevue, NE
Member`s Gallery
Posts: 9,267
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And just to be clear...I am not saying anything bad about Jamie or CPP. I have not done business with him.
I do however find it funny that every "diesel performance" place sells the same ten items, and customer service is the only thing to truly set one apart from another.
__________________
Quote:
Originally Posted by Joesixpack
That statement just reduced the collective IQ of the entire forum.
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07-30-2015, 09:59 AM
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#40
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Name: 4x4dually
Title: Moderator
Status: Not Here
Join Date: Jan 2007
Location: Stillwater, OK
Member`s Gallery
Posts: 31,789
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Quote:
Originally Posted by SHughes
I would rather pay the taxes.
Your other point is inconsequential to the conversation. Military logistics are a nightmare.
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Agreed. That is why I find it hard to believe that it is so hard to buy/sell/ship an air intake.
Quote:
Originally Posted by SHughes
And just to be clear...I am not saying anything bad about Jamie or CPP. I have not done business with him.
I do however find it funny that every "diesel performance" place sells the same ten items, and customer service is the only thing to truly set one apart from another.
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Agreed as well. I'm not bashing him either, just flappin' my gums about what I see online.
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