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Old 03-17-2010, 09:47 AM   #1
TheBigNasty
 
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Returned phone calls

What's the expected wait on having phone calls returned, much less other matters handled?
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Brandon
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Old 03-18-2010, 08:32 PM   #2
Krazeeun
 
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I left a message on a late friday afternoon & got my call returned monday morning. He'll get to ya, bet patient... Shanes a one man army!
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Old 03-18-2010, 09:07 PM   #3
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Well that's funny, I called him Monday morning.

He's been on here at least twice since I started this thread, no response whatsoever.

Does he not check his own sponsor forum?

This goes back farther than just Monday morning though.
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Old 03-18-2010, 09:19 PM   #4
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I've been harassing him about a leak on my CP3 for months and he still manages to get back to me in a timely manner. Hell, I wouldn't call me back
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RYAN MILLIKEN
I WILL NOT KEEP CALM
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Old 03-19-2010, 12:17 AM   #5
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What you got up you sleeve now Brandon??
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Old 03-19-2010, 12:31 AM   #6
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I've dealt with Shane a few times, good people. Be proactive, leave another message. Sometimes, things get lost in the hustle and bustle. Not necessary bad customer service, just life.
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Old 03-21-2010, 09:16 AM   #7
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I second that.. But he does have a good amount of phone traffic to deal with. Not only his customers, but others that are looking for a "phone diagnostic" owner-operator-mechanic-developer-reception-designer-implementor-techline-customer service rep. Call him again after a couple days.
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Old 03-22-2010, 09:30 PM   #8
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I don't think yall get it...it's not like I just called him for the first time last Monday.
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Old 03-22-2010, 09:41 PM   #9
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Also, the way I understand it, Brandon is a pretty loyal customer of this shop.....
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Old 03-28-2010, 09:04 PM   #10
TheBigNasty
 
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So what's the deal Shane? A phone call telling me how this matter is going to be handled is not too hard of a thing for you to do. The truck is going back together soon and if I have to pay for something that you told me you would warranty I'm going to be just a bit more upset than I am now. Several calls and messages and no response, I'm still waiting.......
 
Old 03-28-2010, 09:31 PM   #11
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Quote:
Originally Posted by TheBigNasty View Post
So what's the deal Shane? A phone call telling me how this matter is going to be handled is not too hard of a thing for you to do. The truck is going back together soon and if I have to pay for something that you told me you would warranty I'm going to be just a bit more upset than I am now. Several calls and messages and no response, I'm still waiting.......
Preach on!! Another member is having the same issue as well.
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Old 03-29-2010, 07:04 PM   #12
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Another day, another chance missed......
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Old 03-29-2010, 07:16 PM   #13
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BOO! That sucks man
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Old 03-30-2010, 10:02 PM   #14
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Is WICKED even in business anymore???
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Old 03-30-2010, 10:06 PM   #15
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Wicked was supposedly changing their name.
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Old 03-30-2010, 10:49 PM   #16
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Apparently their business ethic too.... still nothing.
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Old 03-30-2010, 11:04 PM   #17
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wowzers. Been hearing alot of not so good stuff about them. I was wanting to use their stuff when it came time for an upgrade. Not anymore!
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Old 03-30-2010, 11:19 PM   #18
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Not good to hear. Hopefully Shane has just been out of the shop for a few days?
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Old 03-30-2010, 11:38 PM   #19
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Well seeing as I was told it would be warranted at least 3 months ago, and the last time I spoke with him was about a month or so and he said he "just got some in" I'd think "out of the shop" doesn't apply. This is besides the last 2 weeks of no answer/ returned call.
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Old 03-31-2010, 01:16 PM   #20
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Try Cummins Forum, he's posting on there quite a bit.
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