Diesel Performance Converter Customers: Please Read

[syrupdawg]

I just want to post this to show contradictions in the warranty issue dates.

Here is a quote from jeff garmon on cummins forum:

To clear the air here for you guys that don't know. The converters in question here are built by Diesel Performance Converters and are built with the lock up clutch too tall. This means if you measure from the pump hub down to the splines comparing to a stock converter or a properly built aftermarket converter you will see the difference. The converter in Italy was not built by DPC and is some other builder of DTT. This warrantee issue for me has been huge! I don't owe any one but the customer on this forum an explanation! Having said that my converter problems are from last sept. thru feb. of 2011. I have had three to five per week for the last several months and will have more for a while. If these forums are meant for any thing it is to help inform of good and sometimes bad parts. Everything is not always fun in this buisness, but the truth is the truth and I am sorry if this offends anyone however I have slammed my own product by posting this! It is no different than choosing a piston for an engine that fails! Its your engine, or your trans that will fail by your choice of parts. I will be the first to admit I can screw things up as good as any one, but i am making them right one at a time!

Now I want to show some dates where swole (who is bashing phil now) was praising Phils converters.

This was posted May 4th, 2011 (not even 3 months ago)

Originally Posted by Big Swole

My DPC converter is Awesome !!


Two motors later!!

This quote was posted April 3rd, 2011

Originally Posted by Big Swole

As IF there was any reason to go elsewhere for a Converter!!

Now, you'd have to be a complete Dumba$$ to buy anything other than a DPC!!!

Good lookin out Phil!!!

Very Awesome news!!

Obviously there is a contradiction on their part on the dates. I think that if there was a problem then it would have surfaced somewhere before august this year if the problem started in september of LAST year. Swole continued to praise phils converters through May. (which was 3 months after the claimed problem occured) To me that seems like plenty of time for the problem to be identified.

I also want to address the other part of Jeff Garmons post from cummins forum. He stated that the converter in question was NOT a DPC converter.

I just feel like the customers should be able to make their own decision not based on all the mud slinging and the state of panic that this situation has caused.

If you have ANY questions about Phils converters please feel free to give him a call. His number is 770-318-8696. He has the absolute best customer service in the converter industry. Phil runs this company himself and you can be assured that if you buy a converter from DPC it will personally be built by Phil himself. Not to mention that Phil has a LIFETIME WARRANTY (despite the statements of others) on his converters.

Sorry for the long statement I just thought that this information needed to be shared for the past, present, and future customers of Diesel Performance Converters!!!

[longhorn859]

Agreed...well said Will.

[hfarms92]

I've got one of phils converters in an 06 dodge that has not caused any problems and has been put through constant hell since it was installed

[LAmiller]

Phil and DPC have treated me VERY well! I have used DPC converters in all of my transmission builds and have yet to have a failure or any complaint of any kind. His customer service is of the best in the industry and his character shows he's in business for more then a quick buck.

Lavon

[hjpcummins]

well said!

[cummins939]

Disagree..

[SHughes]

Way to bring up old ****. Some threads should die peacefully.

Epically posted via Tapatalk.

[duck_04]

He's just mad because phil fixed a converter for him under warranty and he had to pay shipping.

[cummins939]

Originally Posted by duck_04

He's just mad because phil fixed a converter for him under warranty and he had to pay shipping.

do you have a problem with that?

[duck_04]

did you want him to come put it in for you too?

[cummins939]

look dude, congrats on his converter working for you. im happy for you i really am because ive done nothing but lose money on this thing and have problems. but its way to competitive of a market to be making mistakes and selling bad converters!

[Timebomb]

Originally Posted by cummins939

do you have a problem with that?

... They fixed it at no cost, you can pay to ship it. Same goes for about any other part in the world that has a warranty. Like my C4 trans and converter in my street/strip car. Im happy they covered my junk. I was happy to take care of shipping.

[duck_04]

You had one problem, sent it back, he fixed it, and now you are on the interweb bashing the man? If you cant afford a few dollars to ship a part to get fixed for FREE under warranty, then you should have left your truck stock.

[06whitemega]

I wish I had one of Phils converters and not the I have. I only met Phil once and he seems like a good guy

[cummins939]

the input shaft was one beating away from completely ripping the splines out of the converter! and then he says hey ill fix that thing just spend some more money and ill fix it. a refresh or restall cool thats one thing. like i said its not about the money, its the point.

[duck_04]

[BowtiedCTD]

Funny, every trans place I know of makes you pay freight on warranty... Even most clutches too. Heck at work we don't cover freight costs on warranty.

[cummins939]

that wasnt even the same converter. good job on establishing that my 800 dollar quad disc rev max ebay converter held 50 pound launches and phils didnt hold 20. the high boost launches were due to lavon building a slipping transmission.

[cummins939]

we could sit behind our computers all day and fight about this. but..ive got other things to do

[chipmnk]

Originally Posted by cummins939

that wasnt even the same converter. good job on establishing that my 800 dollar quad disc rev max ebay converter held 50 pound launches and phils didnt hold 20. the high boost launches were due to lavon building a slipping transmission.

Really?!?