Cummin-a-long
Big Angry
Well, I hate to do this, but I must say that I am COMPLETELY unhappy with Haisley Machine.
Here's the story.
I contacted them about sending my pistons up to get ceramic coated tops and teflon coated skirts along with a set of A1 heavy duty rod bolts for the 12V rods going in the truck. Spoke to Patty and she said no problem, just clean the pistons up as much as possible, include a description of the work in the box with the pistons and all contact info.....which I did.
So, the pistons were sent out on Tuesday, 08 June 2010 via UPS with $1500 worth of insurance on them. They arrived at Haisley on Thursday, 10 June 2010 and were signed for by MOORE.
Now, the normal turn around time for the piston coating is said to be 1 - 2 weeks. So, on Friday, 18 June 2010, I contacted Haisley to inquire about the status of the pistons. At this point, I was told the pistons were damaged. Can't remember the gentleman's name that I spoke to, but he said there were gouges in the piston tops and only 2 of the pistons were good and it must have happened in shipping. I told them I wanted to see pictures of the damage, I wanted UPS contacted (as the shipment was insured) and I wanted to know why they had them for over a week and I wasn't notified that the pistons were damaged (claims need to be made within 10 days upon receipt for items damaged in shipping). I was told that the secretary had left for the day, but they had pictures and I'd get them on Monday.
No problem, the shipment was insured, I just needed proof of the damage so the claim could be filed. If they were indeed damaged in shipping, no problem, do the insurance claim and get a set of Arias pistons.
Monday, 21 June 2010, comes around and I still had no pictures or proof of the damage. I called again and spoke to Patty and was told the gentleman I spoke to before was working on that and I'd get the pictures later that day. Didn't happen.
Tuesday, 22 June 2010, I called again and spoke to another woman who had no idea what I was talking about. I explained the situation again and AGAIN was told they were working on getting the pictures. Didn't happen.
So at this point, ME, the person sending you pistons.....the person dropping the money.....the person who has no proof of any damage, has to call UPS and schedule them to pick this package up so the insurance claim can get processed and take another 1 - 8 days to complete. UPS arranged to pick the package up the following day.
Later the next day, I called to check on the pistons and see where the pictures were. Again, no pictures of the damage and they were now in UPS's possession.
Phone calls were not returned, not a single email was sent, no pictures were received (nor do I think they were even taken), and not a single thing that was talked about during phone conversations was acted upon. Haisley Machine WAS NOT asked to replace them, simply provide proof of the damage so the situation could be resolved.....hell, I would have dropped the money on set of Arias pistons if I had received ANY confirmation of damages.
To say the least, I am HIGHLY displeased with the service from Haisley Machine and WILL NOT recommend them in the future.
Here's the story.
I contacted them about sending my pistons up to get ceramic coated tops and teflon coated skirts along with a set of A1 heavy duty rod bolts for the 12V rods going in the truck. Spoke to Patty and she said no problem, just clean the pistons up as much as possible, include a description of the work in the box with the pistons and all contact info.....which I did.
So, the pistons were sent out on Tuesday, 08 June 2010 via UPS with $1500 worth of insurance on them. They arrived at Haisley on Thursday, 10 June 2010 and were signed for by MOORE.
Now, the normal turn around time for the piston coating is said to be 1 - 2 weeks. So, on Friday, 18 June 2010, I contacted Haisley to inquire about the status of the pistons. At this point, I was told the pistons were damaged. Can't remember the gentleman's name that I spoke to, but he said there were gouges in the piston tops and only 2 of the pistons were good and it must have happened in shipping. I told them I wanted to see pictures of the damage, I wanted UPS contacted (as the shipment was insured) and I wanted to know why they had them for over a week and I wasn't notified that the pistons were damaged (claims need to be made within 10 days upon receipt for items damaged in shipping). I was told that the secretary had left for the day, but they had pictures and I'd get them on Monday.
No problem, the shipment was insured, I just needed proof of the damage so the claim could be filed. If they were indeed damaged in shipping, no problem, do the insurance claim and get a set of Arias pistons.
Monday, 21 June 2010, comes around and I still had no pictures or proof of the damage. I called again and spoke to Patty and was told the gentleman I spoke to before was working on that and I'd get the pictures later that day. Didn't happen.
Tuesday, 22 June 2010, I called again and spoke to another woman who had no idea what I was talking about. I explained the situation again and AGAIN was told they were working on getting the pictures. Didn't happen.
So at this point, ME, the person sending you pistons.....the person dropping the money.....the person who has no proof of any damage, has to call UPS and schedule them to pick this package up so the insurance claim can get processed and take another 1 - 8 days to complete. UPS arranged to pick the package up the following day.
Later the next day, I called to check on the pistons and see where the pictures were. Again, no pictures of the damage and they were now in UPS's possession.
Phone calls were not returned, not a single email was sent, no pictures were received (nor do I think they were even taken), and not a single thing that was talked about during phone conversations was acted upon. Haisley Machine WAS NOT asked to replace them, simply provide proof of the damage so the situation could be resolved.....hell, I would have dropped the money on set of Arias pistons if I had received ANY confirmation of damages.
To say the least, I am HIGHLY displeased with the service from Haisley Machine and WILL NOT recommend them in the future.
