Well After sifting through the ATS responses I have a few things to say, life lesson wise.
First off, Eric, Bryan, Clint, and all of the other guys at ATS, need to get off of the forums and sit down and have a conference. It is obvious this is a huge issue that is very threatening to the companies success so you guys really do need to drop what you are doing and take time to respond.
What you are doing now on the forums( and I will call out Eric on this because his posts are the only ones ive seen thus far), is getting belligerent with people because you wither know the truth or are trying to hide something.
That was a rhetorical statement. meant simply to imply your attitude at this point not to say this letter is true or false.
Are you truely an employee who is responsible for customer relations at ATS?? It really doesnt seem like it, or your schooling was not too good.
Here are a few quotes from you.
Jerkoff? Did you happen to, by any chance, actually read what he posted or are you just pissed cuz there wus 2 many big werds? (Timbeaux, is it too early in my Comp D relationship to start that?) He clearly says exactly who he is & why he's posting.
Mocking potential customers doesnt get you anywhere.
I'm not sure who your source is regarding all the people we've supposedly turned in, but next time consider getting your facts from somebody without a taste for peyote.
This is just beliggerant and offense considering the situation you are in and what your job title is.
I'm sorry if my attitude has appeared hostile here. It's a combination of answering the same questions dozens of times & frustration with people reading only bits & pieces of what's been stated before posting their own input, along with being caught up in the general atmosphere of this forum in particular. If you've seen my posts on other forums, you'll see that I'm not a hostile person, and I've taken great pains to remain civil throughout the frustrations of the last day and a half.
here you apologize for your attitude, but as the customer service expert you should be able to keep cool at all times or walk away when you get too irritated. You can walk away and cool down before clicking the submit button.
I think Clint needs to reconsider who he hires as many of his so called "experts" are far from that.
With that, I'm leaving here yet again an hour and 45 minutes after quitting time. Y'all have a good night
And we care why?? Your company is in a tight spot now, an extra hour and 45 minutes is nothing to complain about. Look at farmers like me. During harvest when our business depends on getting the crops in, we will work sleepless nights until it is done. Because we care about our business.
I hope you take this to heart, and set up a meeting with everybody and read through posts on the forums and decide what to respond as a team. That way there is a system of checks and balances.
As for Joels post, I dont want to make this post to lengthy so I will leave his out. He is not a customer service guy from what I understand so his anger is forgiven.
Yes it will be time consuming, but it is necessary. Sure us guys on these forums make up probably less than 10% of your business, but the guys on these forums are the ones on magazine convers and winning events as well as pioneering new things in the diesel community.
YOu also have to remember all of us on these forums are diesel fanatics, and because of that we are the people that our buddies come to for advice on mods for their trucks. If you piss us off not only do you loose our business, but you loose any business from people we communicate with. Which can be devastating in the end.
As for my stand on ATS, I do not currently own any of their products and hadnt really planned to as their products do not fit my needs. Maybe a co-pilot but thats it.
My $.02 thanks for listening.
