Look, I don't have a dog in this hunt, but you're far from faultless in this. According to the screen shots above, here's what went down:
- 1-11 - Payment made
- 1-13 - He texted you asking if they had been shipped
- 1-15 - Two days later you texted him back telling him you'd ship that day
- 1-24 - NINE DAYS later, he texted you again asking if they'd been shipped
- 1-26 - He texted you again asking if they'd been shipped
- 1-27 - SIXTEEN DAYS after payment, TWELVE DAYS after you told him you'd ship them THAT DAY, and also TWELVE DAYS without hearing from you, he files a complaint
- Also on 1-27, I'm not sure if before or after you found out about the complaint, you finally ship the rods. He still hasn't heard from you since 1-15
- 2-1 - Still hasn't heard from you, still has no tracking info from PayPal, he escalates the complaint to a claim and texts you that he has filed the claim
- 2-3 - The box is delivered
- 2-6 - He finally hears from you, "Please drop the claim"
- 2-12 - He gets his money back from PayPal
- 2-15 - He gets notification from PayPal that you added a tracking number
- 2-18 - You post up here saying you had been done wrong and the only thing you had done wrong was "it took me a couple weeks to get them shipped out"
I would have done the same thing Kronk did filing the claim.
Now your saying UPS screwed up the shipping? There's nothing about an exception in the UPS package progress. I've shipped
HUNDREDS of packages with UPS and believe me, if there's an address problem, UPS documents it in the package progress where you can't miss it. UPS time in transit calculator shows 5 days transit from West Yarmouth, MA to Las Vegas, NV. If you ship it on Wednesday it will be delivered on Wednesday. That's exactly how long it took UPS to deliver it.
Now, that said, if Kronk did receive the rods on the 3rd, he owes you the $1700 or he needs to return the rods back to you, and
YOU need to cover the return shipping. If you packed the rods in the box and they fell out of the box and he didn't receive them, I hope you insured the box because that's on you. If someone else packed them, then it's on them.
The bottom line is he payed you $1700 for an item that, if he'd bought them from me at least, he should have received on 1-19, not over two weeks later with very little communication from you.
So, what say you Kronk? Do you have the rods or not?